1win Privacy Policy

What Personal Data Is Collected

1win collects personal data that users provide directly during registration, account verification, and the use of platform services. The categories of personal information collected include:

• Full name
• Date of birth
• Email address
• Mobile number
• Residential address
• Payment and banking details
• Government-issued identification documents (where required for verification)
• IP address and device information
• Browsing and activity data on the platform

Why This Data Is Collected

Personal data is collected for the following purposes:

• To create and manage user accounts
• To process deposits, withdrawals, and transactions
• To verify user identity in compliance with applicable regulations
• To deliver customer support services
• To detect and prevent fraudulent activity
• To improve platform functionality and user experience
• To fulfil legal and regulatory obligations

How Data Is Protected

1win applies technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Data encryption during transmission using SSL/TLS protocols
• Restricted internal access to personal data on a need-to-know basis
• Regular security audits and system monitoring
• Secure storage infrastructure with access controls

User Rights

Users have the following rights in relation to their personal data:

• Right to Access: Users may request a copy of the personal information held about them.
• Right to Correction: Users may request that inaccurate or incomplete data be corrected.
• Right to Deletion: Users may request the deletion of their data, subject to legal retention requirements.
• Right to Withdraw Consent: Users may withdraw consent for data processing at any time, subject to applicable terms.

Compliance

The platform operates in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection norms. All processing of personal information is conducted in a lawful, fair, and transparent manner.

Personal information collected from users is used solely for legitimate, defined purposes. The following outlines how data is used across different functions of the platform:

Account Management and Service Delivery

• To register and maintain user accounts
• To verify user identity and eligibility to use the platform
• To facilitate access to casino games, sports betting, and other platform services

Transaction Processing

• To process deposits and withdrawals through supported payment methods
• To verify payment details and prevent unauthorised transactions
• To maintain accurate financial records as required by law

Service Improvement and Analytics

• To analyse user behaviour and platform usage patterns
• To identify technical issues and improve platform performance
• To develop and refine features based on user interaction data

Marketing and Communications

• To send users promotional offers, updates, and relevant notifications, where consent has been provided
• Users may opt out of marketing communications at any time by contacting support or updating account preferences

Regulatory Compliance and Fraud Prevention

• To meet obligations under applicable Indian laws and international regulations
• To detect, investigate, and prevent fraudulent, abusive, or unlawful activity
• To respond to lawful requests from regulatory authorities or law enforcement agencies

All processing of personal data is carried out on a lawful basis, whether that is user consent, contractual necessity, or a legal obligation. Data is not used for any purpose beyond those stated in this document without prior notification to the user.

Accessing Personal Data

Users may request access to the personal information held about them at any time. Such requests can be submitted through the platform’s official support channels. The platform will respond to verified access requests within a reasonable timeframe in accordance with applicable regulations.

Updating Personal Data

If a user believes that any personal information on record is inaccurate, outdated, or incomplete, they may request a correction. Users should contact customer support and provide relevant documentation to support the requested update. Corrections will be made promptly upon verification.

Deletion of Personal Data

Users may request the deletion of their personal data. Such requests will be processed subject to the following conditions:

• Deletion may be declined where retention is required under applicable law or for the resolution of disputes.
• Financial transaction records may be retained for the period mandated by Indian regulatory requirements.
• Once a deletion request is fulfilled, the relevant data will be permanently removed from active systems.

Consent to Security and Payment Processing

By registering and using the platform, users consent to the following:

• Security verification checks conducted directly by 1win or through authorised third-party verification providers.
• Processing of payment data by licensed payment service providers for the purpose of completing transactions.

These processes are necessary for the secure and compliant operation of the platform’s services.

Age Requirement

The platform is intended exclusively for individuals who are 18 years of age or older. Registration, access to games, and use of any platform services are strictly prohibited for minors.

Limitations on Age Verification

The platform employs identity verification procedures to confirm the age of its users. However, it is acknowledged that full verification may not always be possible without the submission of valid identification documents. Users are required to provide accurate information regarding their age at the time of registration.

Parental or Guardian Requests

If a parent or legal guardian believes that a minor has registered on the platform and provided personal information, they may submit a written request to have that data deleted. Upon receipt of such a request, and following appropriate verification, all personal data associated with the minor’s account will be permanently removed from the platform’s systems.

The platform takes the protection of minors’ data seriously and acts promptly upon any substantiated report of underage registration.

Cross-Border Processing

Personal data collected from users may be transferred to, stored in, or processed in countries other than India, where the platform’s partners, service providers, or operational infrastructure are located. These transfers are necessary for the provision of platform services, including payment processing, identity verification, and customer support.

User Consent

By accessing and using the platform, users expressly consent to the transfer of their personal information to jurisdictions outside India. This consent forms part of the broader agreement between the user and the platform as set out in this policy.

Confidentiality Obligations

All third-party partners involved in the processing of personal data outside India are contractually bound to maintain the confidentiality and security of that information. These partners are required to apply data protection standards that are consistent with the commitments made in this policy. The platform does not transfer personal data to any partner that cannot provide adequate assurances of data security and responsible handling.

This disclaimer forms an integral part of the Privacy Policy and may modify the scope or practical effects of the rules set out in this document. Where any provision of this disclaimer conflicts with another section of the policy, the terms of this disclaimer will apply to the extent necessary to resolve that conflict.

The provisions of this disclaimer take effect at the point at which a user:

• Provides a signature (electronic or otherwise) indicating acceptance;
• Actively accepts the policy through a digital confirmation mechanism; or
• Accedes to the terms through continued use of the platform.

Once acceptance has occurred, users are bound by the terms of this document in their entirety. The platform reserves the right to update or revise this disclaimer from time to time. Users will be notified of any material changes, and continued use of the platform following such notification will constitute renewed acceptance.

What Are Cookies

Cookies are small text files that are placed on a user’s device when they visit a website. These files store certain information about the user’s interaction with the site and are retrieved on subsequent visits to provide a more consistent and relevant experience.

How Cookies Are Used

The platform uses cookies for the following purposes:

• Statistical Analysis: To gather aggregated data on how users interact with the platform, including pages visited, time spent, and navigation paths.
• Behavioural Analysis: To understand patterns in user activity and identify areas for improvement.
• Personalisation: To remember user preferences, language settings, and account configurations.
• Platform Improvement: To test new features and optimise the performance of platform services based on real usage data.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date of the user’s most recent visit, unless deleted earlier by the user.

Managing Cookies

Users may choose to disable or delete cookies through their browser settings at any time. However, doing so may affect the availability or functionality of certain platform features. By continuing to use the platform without adjusting cookie settings, users consent to the use of cookies as described in this section.

By accessing or using any part of the 1win platform, including its online casino, sportsbook, and associated services, users confirm that they have read, understood, and fully accepted the terms of this Privacy Policy.

The acceptance of this policy is a condition of use of the platform. Users who do not agree with any part of this policy should discontinue use of the platform immediately.

The current version of this Privacy Policy supersedes all previous versions. In the event of any inconsistency between earlier versions and the current document, the provisions of the current version shall prevail.

The platform reserves the right to update this policy at any time. Users will be informed of significant changes through the platform’s official communication channels. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

When Personal Data Is Shared

Personal information may be disclosed to third parties in the following circumstances:

• Legal Compliance: Where required by applicable law, court order, or lawful request from a government or regulatory authority in India or another jurisdiction.
• Dispute Resolution: Where disclosure is necessary to investigate, prevent, or resolve a dispute, claim, or complaint involving the user.
• Contractual Arrangements: Where a third-party service provider is engaged to perform functions on behalf of the platform, such as payment processing, identity verification, or technical support.

Notification of Third-Party Disclosure

Where a list of relevant third-party recipients is available, it will be published on the platform. In cases where specific recipients cannot be listed, users will be informed of the purpose and general scope of any intended disclosure prior to it taking place, to the extent permitted by law.

User Consent

By providing personal information to the platform, users consent to its disclosure to third parties in the circumstances described above. This consent is an inherent part of the user’s agreement to the terms of this policy and the platform’s terms of service.

The platform takes reasonable steps to ensure that all third parties receiving personal data are bound by appropriate confidentiality and data protection obligations.

The platform may contain links to external websites that are operated by third parties and are not under the control of 1win. These links are provided for reference or convenience purposes only.

Each external website operates under its own privacy policy, and the platform bears no responsibility for the data collection, storage, or processing practices of those sites. The inclusion of a link on the platform does not imply endorsement of the linked website or its privacy practices.

Users are advised to exercise caution when navigating to external websites and to review the privacy policies of those sites before submitting any personal information. The platform cannot guarantee the security or confidentiality of data shared with third-party websites.