Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Understanding this is the foundation of playing responsibly.

1win offers practical tools to help you stay in control of your betting behaviour. Using these tools regularly supports healthier habits and protects both your finances and your peace of mind.

Key principles to follow:

• Treat gambling as entertainment, not as a source of income.
• Set a fixed budget before you begin and do not exceed it.
• Only bet money you can afford to lose.
• Take regular breaks and avoid long, uninterrupted sessions.
• Use platform limits such as deposit caps and session time reminders.
• Never chase losses. Trying to recover lost money often leads to greater losses.
• Keep gambling separate from your emotional state. Avoid betting when stressed, upset, or under pressure.
• Monitor your betting history to stay aware of your spending patterns.
• Talk openly with someone you trust if gambling starts to feel less like fun.
• Remember that self-exclusion tools are available whenever you need a break.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Being aware of the warning signs helps you take action before the problem becomes serious.

Common indicators of a gambling problem:

• Spending more time or money on gambling than originally planned.
• Feeling restless or irritable when trying to reduce or stop betting.
• Repeatedly failing to cut back despite wanting to.
• Using gambling as a way to escape stress, anxiety, or personal difficulties.
• Lying to family members or friends about how much you gamble.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, studies, or personal relationships because of gambling.
• Continuing to gamble even after significant financial losses.
• Feeling a strong urge to increase bet amounts to maintain the same level of excitement.
• Experiencing guilt, shame, or anxiety after a gambling session.

If you recognise several of these signs in your own behaviour, gambling addiction may already be affecting your life. It is a serious condition that deserves attention and proper support.

Addressing a gambling problem is possible with the right approach and consistent effort. The following recommendations are offered to help you take practical steps towards healthier habits.

Practical steps to manage and overcome betting addiction:

• Acknowledge the problem honestly. Accepting that gambling has become an issue is the first and most important step.
• Use self-exclusion options available on the platform to temporarily or permanently restrict your access.
• Set strict deposit limits and session time limits within your account settings.
• Avoid situations and environments that trigger the urge to gamble.
• Replace gambling time with other activities such as exercise, hobbies, or social engagements.
• Reach out to a mental health professional or counsellor experienced in addiction.
• Join a support group where others share similar experiences. Peer support is proven to be effective.
• Inform a trusted family member or friend and ask for their accountability support.
• Block gambling-related websites and apps using parental control or site-blocking tools.
• Track your progress. Acknowledging small milestones helps maintain motivation during recovery.

Professional help is available if gambling is affecting your daily life. Several organisations in India offer free, confidential support for individuals and families dealing with gambling-related difficulties.

External support organisations:

• iCall (Tata Institute of Social Sciences) – A professional counselling service offering mental health support, including addiction-related concerns. Website: icallhelpline.org
• Vandrevala Foundation Helpline – Provides 24/7 mental health support across India. Helpline: 1860-2662-345. Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – A leading mental health institution in Bengaluru offering addiction treatment and counselling. Website: nimhans.ac.in
• Alcoholics Anonymous India (includes support for behavioural addictions) – Community-based peer support groups across major Indian cities. Website: aaindia.org
• Gamblers Anonymous India – A fellowship of individuals who share their experience to help one another recover from gambling addiction. Website: gamblersanonymous.org.in
• SNEHI – A mental health NGO providing counselling and helpline services across India. Helpline: +91-98184-46444. Website: snehi.org

If you are experiencing difficulties related to gambling behaviour, the 1win support team is available to assist you. You can reach out at any time to request help, discuss account restrictions, or learn more about the responsible gaming tools available to you.

Ways to contact 1win support in India:

• Live Chat – Available directly on the platform, 24 hours a day, 7 days a week.
• Email – Send your query to the official support address listed in the Help section of your account.
• Help Centre – Access guides and self-service options through the on-site support portal.
• Social Media – Official 1win social media channels can be used to raise queries and receive guidance.

All communications with the support team are handled with full confidentiality. You will not be judged for seeking help. The team is trained to point you towards the right resources and tools.