1win Rules and Regulations in India

User Agreement

By completing the registration process and accessing any services on the platform, you enter into a binding agreement with 1win. This agreement takes effect immediately upon account creation and governs all subsequent activity on your account. You are responsible for reading and understanding these terms prior to use.

Eligibility Requirements

To use the platform lawfully, you must meet the following conditions:

• Be at least 18 years of age at the time of registration
• Be a natural person and not acting on behalf of a third party
• Not be registered as a self-excluded user on any gambling protection programme
• Ensure that online betting is not prohibited under the laws applicable in your jurisdiction

Rights to Modify Terms

1win reserves the right to amend, update, or replace any part of these terms at its sole discretion. Users will be notified of material changes through the platform or via registered contact details. Continued use of the services following notification constitutes acceptance of the revised terms.

Permitted Use of the Platform

The platform and its services are provided strictly for personal, non-commercial use. The following actions are expressly prohibited:

• Using automated software, bots, or scripts to interact with the platform
• Accessing another user’s account without authorisation
• Exploiting technical errors or vulnerabilities for financial gain
• Engaging in any conduct that disrupts the fair operation of the platform

Content Protection

All content on the platform, including odds, graphics, software, and text, is protected under applicable intellectual property laws. Reproduction, redistribution, or commercial use of any platform content without prior written consent from 1win is strictly prohibited.

Limitation of Liability

1win shall not be held liable for:

• Losses arising from technical failures, service interruptions, or maintenance periods
• Losses resulting from a user’s failure to comply with these terms
• Indirect, incidental, or consequential damages of any nature

Use of the platform is at the user’s own risk, subject to the protections afforded under applicable law.

Eligibility to Place Bets

Only registered users who have fully verified their accounts and meet the minimum age requirement of 18 years are permitted to place bets on the platform. Bets placed by ineligible users may be voided, and any associated winnings forfeited.

Bet Acceptance Procedures

A bet is considered accepted only once a confirmation notification is issued by the platform. 1win reserves the right to decline or limit any bet at its discretion, including bets placed on specific events or markets. Bets submitted during system delays or technical errors may be voided regardless of the displayed odds at the time of placement.

Betting Limits

Maximum limits may vary depending on the sport, event type, or specific market. 1win reserves the right to adjust these limits without prior notice.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time the bet was placed. In the case of accumulator bets, odds from each selection are multiplied together. Any applicable bonuses or promotions are applied after the base calculation is complete.

Betting Restrictions

1win may restrict or suspend betting activity on any account under the following circumstances:

• Suspected fraudulent or irregular betting patterns
• Evidence of match manipulation or insider information use
• Violation of any rule outlined in this document
• Account verification pending or incomplete

Cancellation and Void Bets

A bet may be declared void under the following conditions:

• The event is cancelled or postponed beyond the permitted timeframe
• Incorrect odds were applied due to a system or human error
• The event outcome is inconclusive or cannot be verified
• The bet was placed in breach of these general betting rules

Void bets are returned to the user’s account balance as the original stake amount, without any additional winnings.

Funding Your Account

Users may deposit funds into their 1win account using the approved payment methods available on the platform. All deposits must be made from payment instruments registered in the account holder’s own name. Third-party deposits are not permitted under any circumstances.

Available Deposit Methods and Limits

Limits are subject to change. Users should check the payments section of the platform for the most current information before initiating a transaction.

Withdrawal Methods and Processing

Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. The following general conditions apply:

• Minimum withdrawal amount: INR 500
• Maximum withdrawal amount: Varies by method and account verification status
• Standard processing time: 24 to 72 hours following approval
• Withdrawal requests are reviewed before processing to confirm compliance with platform rules

Identity Verification and KYC Requirements

In line with Know Your Customer (KYC) obligations, users may be required to submit identity documents before withdrawals are processed. Acceptable documents include:

• Government-issued photo identification (Aadhaar card, PAN card, passport)
• Proof of address dated within the last three months
• Proof of ownership of the payment method used

Failure to provide requested documentation within the specified timeframe may result in a delay or refusal of the withdrawal request.

Transaction Restrictions

The following transaction-related activities are prohibited:

• Depositing funds with the intent to withdraw without engaging in betting activity
• Using the platform as a fund transfer mechanism
• Depositing funds sourced from illegal or unverified origins

Cancellation of Transactions

Deposit transactions cannot be reversed once processed. Withdrawal requests that have not yet been approved may be cancelled by the user through the account panel. Once a withdrawal has entered processing, it cannot be recalled. Any disputes related to transactions must be raised with the platform’s support team within 30 days of the transaction date.

1win is committed to providing a safe and controlled environment for all users. The platform recognises that gambling can pose risks for some individuals and provides the following tools and resources to support responsible betting behaviour.

Self-Management Tools

Users have access to the following controls through their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount deposited into your account
• Betting Limits: Restrict the total amount wagered within a defined period
• Session Time Limits: Control the duration of each active session on the platform
• Loss Limits: Define the maximum amount you are willing to lose within a set timeframe
• Self-Exclusion: Temporarily or permanently suspend access to your account

These tools take effect as specified at the time of activation. Cooling-off periods may apply before certain limits can be increased or removed.

Self-Assessment

Users are encouraged to periodically assess their gambling behaviour. If you find yourself:

• Betting beyond your financial means
• Chasing losses consistently
• Neglecting personal or professional responsibilities due to gambling
• Feeling distressed or anxious about betting outcomes

…it may be appropriate to use the self-exclusion feature or seek external support.

Support Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations provide confidential assistance:

• iCall (India): A mental health helpline offering counselling support – 9152987821
• Vandrevala Foundation: 24/7 mental health support – 1860-2662-345
• Gamblers Anonymous India: Community-based support for those affected by gambling addiction

Users seeking self-exclusion may contact the platform’s support team directly to initiate the process. The request will be acted upon promptly and access will be suspended in accordance with the selected exclusion period.

Legal Obligations

1win operates in accordance with internationally recognised anti-money laundering (AML) standards and takes active steps to prevent the use of its platform for money laundering or the financing of terrorist activities. All users are subject to these obligations as a condition of accessing platform services.

Know Your Customer (KYC) Verification

All registered users are required to complete identity verification before accessing full account features, including withdrawals. The KYC process involves:

• Submission of a valid government-issued photo ID
• Proof of residential address
• Verification of the payment method used
• In some cases, a source of funds declaration

Verification documents are reviewed by the compliance team and stored securely in line with data protection obligations. Incomplete or fraudulent documentation will result in account restriction.

Transaction Monitoring

The platform employs automated and manual monitoring systems to detect unusual or suspicious financial activity. Monitoring criteria include:

• Unusually large deposits or withdrawals inconsistent with account history
• Frequent deposits followed by immediate withdrawal without significant betting activity
• Multiple accounts linked to the same payment instrument
• Activity patterns consistent with structuring or layering of funds

Suspicious Activity Reporting

Where suspicious activity is identified, 1win is obligated to report such activity to the relevant financial intelligence authorities. Users will not be notified when such a report is filed, as disclosure may constitute a criminal offence under applicable law.

Consequences of Policy Violations

Users found to be in breach of AML obligations may face:

• Temporary or permanent account suspension
• Freezing of account balances pending investigation
• Refusal of withdrawal requests
• Reporting to law enforcement or financial regulatory authorities

Funds identified as potentially linked to illegal activity will not be returned to the user pending the outcome of any regulatory or legal process.

Data Collected

In order to provide its services, 1win collects the following categories of personal data from users:

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, phone number, residential address
• Financial Information: Payment method details, transaction history
• Technical Data: IP address, device identifiers, browser type, login timestamps
• Behavioural Data: Betting history, session activity, platform preferences

Data is collected at the point of registration, during account use, and through platform interactions.

How Your Data Is Used

Personal data collected by the platform is used for the following purposes:

• Account creation, management, and security
• Processing deposits, withdrawals, and betting transactions
• Complying with legal and regulatory obligations, including KYC and AML requirements
• Detecting and preventing fraud or prohibited activity
• Communicating important account and service updates
• Improving platform performance and user experience

Data is not sold to third parties. It may be shared with regulatory authorities, payment processors, and identity verification services as required by law or contract.

Your Rights Regarding Personal Data

As a user, you retain the following rights in relation to your personal data:

• Right to Access: Request a copy of the personal data held about you
• Right to Rectification: Request corrections to inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention obligations
• Right to Restrict Processing: Limit how your data is used in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to data processing where it is based on legitimate interests

Requests relating to personal data rights can be submitted to the platform’s designated data protection contact. Responses will be provided within 30 days of receipt.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial records and identity documents may be retained for a minimum of five years following account closure.

Platform Security Commitments

1win maintains a comprehensive security framework to protect user accounts, personal data, and all financial transactions conducted on the platform. Security measures are reviewed and updated regularly in response to evolving threats and industry standards.

Data Encryption

All data transmitted between users and the platform is protected using industry-standard Transport Layer Security (TLS) encryption. This ensures that personal information, payment details, and account credentials cannot be intercepted during transmission. Data stored on platform servers is encrypted at rest using advanced encryption protocols.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts. When activated, 2FA requires a secondary verification step in addition to the standard password at login. This significantly reduces the risk of unauthorised account access, even in the event that login credentials are compromised.

Continuous Activity Monitoring

The platform operates around-the-clock monitoring systems designed to detect and respond to:

• Unauthorised login attempts or access from unfamiliar locations
• Unusual account activity inconsistent with normal usage patterns
• Multiple failed authentication attempts indicating potential brute force attacks
• Suspicious transactions or rapid account changes

Users are notified of significant account activity via their registered contact details. Any unrecognised activity should be reported to the platform’s support team immediately.

User Responsibilities

The security of your account is a shared responsibility. Users are required to:

• Use a strong, unique password not shared with other services
• Keep login credentials strictly confidential
• Log out of the platform after each session, particularly on shared devices
• Notify the support team immediately upon suspecting any unauthorised access

The platform will never request your password via email, chat, or phone. Any communication of this nature should be treated as fraudulent and reported immediately.